GENERAL QUESTIONS
Do I need to pay extra for a turnaround time of 24 to 48 hours for the Standard Editorial Package?
No. We provide fast turnaround times at no extra cost! At eContent Pro, we understand the importance of timely knowledge, which is why we will do our best to provide you with your polished manuscript as quickly as possible with no additional charge to help expedite the publication process.
Here is a breakdown of our average turnaround time for Standard Editorial Package orders:
- Manuscripts consisting of 10,000 words or less: 1 business day
- Manuscripts consisting of 10,001 - 20,000 words: 2 business days or sooner
- Manuscripts consisting of 20,001 - 30,000 words: 3 business days or sooner
- Manuscripts consisting of 30,001 - 40,000 words: 4 business days or sooner
Please note that most projects will be completed according to the above turnaround time, but it is not guaranteed.
Where are your company headquarters located?
We proudly operate as an American company located in Hershey, PA!
Is your customer service operation located in the U.S., abroad, or powered by AI-assisted systems?
Our customer service operation is also based in Hershey, PA. At eContent Pro, we are committed to providing exceptional customer care and communication. Unlike other service providers in the industry, we understand the value of personalized interactions with clients. Rest assured that when you reach out to us, you'll be connected with a genuine individual and won't experience any wait times. We strive to establish a strong, collaborative relationship with you from the moment you reach out to us. We are readily available to address queries, offer guidance, and tailor solutions to meet your unique requirements. This personalized approach fosters trust and loyalty, ensuring that you feel valued and supported through each interaction.
What payment methods do you accept?
We accept all major credit cards. Payment can also be made through PayPal or wire transfers. Please contact us at customerservice@econtentpro.com for instructions on PayPal or wire transfer payments.
How do I arrange payment for my order if it is being funded by an academic institution?
If your order is being funded partially or in full by an academic institution, we can facilitate direct billing to your academic institution upon receipt of a Purchase Order Number. Once you upload your manuscript, you will gain access to the pricing information for our editorial services. To request an invoice for your academic institution, please reach out to us at customerservice@econtentpro.com.
How do I receive the Academic Discount?
When you purchase any of our services, the Academic Discount will automatically apply to your total order. You will not need to enter any supplementary information or Promotional Code.
I recently received a Promotional Code, how do I redeem it?
When submitting your order, please enter the Promotional Code into the Promotional Code box when providing your billing information at checkout.
STANDARD EDITORIAL PACKAGE
In what format should I prepare my manuscript for uploading during the order submission process?
We only accept manuscripts in Microsoft Word (.docx) format to allow use of the Track Changes feature, enabling you to review and accept all changes the copy editor makes to your manuscript.
What qualifications do your copy editors have?
Our copy editors are all native English speakers and meet rigorous selection standards and quality control checks. Our copy editors have copy editing certifications and most possess master’s or doctorate degrees. Our editors have editorial experience across all subject areas and have completed a wide range of studies. Learn more about them on our Team page.
Do I need to include a Publisher, Link to Style/Formatting Guidelines, and Formatting Style in my Service Options when I submit my order?
It is highly advisable to incorporate a publisher and provide a link to the style/formatting guidelines, especially for authors who have a particular journal in mind for manuscript submission. By doing so, you will assist the copy editor in precisely formatting your manuscript according to the specific guidelines of the publisher. In cases where authors have not yet identified a specific publisher, we strongly encourage the selection of a Formatting Style. This will enable the copy editor to appropriately format your manuscript.
Can I choose my copy editor?
Our constant endeavor is to align your manuscript with the copy editor who possesses the most fitting expertise in its subject matter. If you prefer an editor whom you believe would be an ideal match for your manuscript, or if you were exceptionally satisfied with the assistance provided by a specific editor in a prior order, you have the option to request their involvement in editing your upcoming document. You can specify their name in the "Comments/Specific Instructions" field during the order submission process (pending availability).
Can I contact my copy editor directly?
Many of our expert copy editors are members of different editorial boards of various prestigious journals and in order to avoid any conflict of interest, their identity cannot always be shared. If you have questions for your copy editor, please contact us at customerservice@econtentpro.com. A member of our team will serve as a liaison between yourself and your copy editor.
What types of documents do you edit?
We edit virtually every type of document, including research papers, journal articles, books (drafts, fiction, non-fiction, and reference books included), book chapters, essays, proposals, dissertations, theses, and cover letters.
Do you provide a certificate of completion?
Yes. We provide a complimentary certificate of completion with every order. The certificate of completion affirms that your manuscript has undergone meticulous professional copy editing to ensure accurate usage of the English language, impeccable grammar, proper punctuation, and flawless spelling. This certificate of completion acknowledges the thorough implementation of both professional copy editing and professional proofreading services for your document.
How will my manuscript be returned to me?
When copy editing is finished, you will receive an email notification containing a link to download your final, copy edited manuscript. The document will be a Microsoft Word file with Track Changes enabled, allowing you to review and accept all changes we make to your manuscript. We will provide you with two versions of your finalized manuscript. The first will be with the Track Changes visible, showing you where your copy editor made necessary edits. The second version will be with the Track Changes accepted for a cleaner document. This document is labeled as “Accepted Edits.” In this accepted edit version of your finalized manuscript, the comments will still be available for your further review. Prior to submitting your work, we do recommend you review the edits and comments in their entirety.
What are your Standard Editorial Package rates?
Our prices reflect the quality work being done by our team of experienced, highly professional copyeditors. At eContent Pro, our copyediting rates are competitively priced and based on the word count of your uploaded document. Therefore, you will always pay for only what you need based on the length of your paper. Please refer to our Standard Editorial Package page details for an exact rate.
My work is similar to other previously published work. Can you check my document for instances of potential plagiarism and/or revise, rewrite, or paraphrase my work?
As a service provider to the publishing industry, we take the issue of plagiarism very seriously. As such, our editors will not insert citations, conduct any plagiarism checks, paraphrase, revise, or rewrite verbatim material that has been previously published. They will, however, correct any improperly styled citations that are not in the appropriate style required by the publisher (e.g. APA, MLA, etc.). It is the responsibility of the author to ensure that all previously published work in their document has been properly cited and that the manuscript has been run through plagiarism software prior to submitting it for copy editing.
What should I do once the editor returns my manuscript to me?
You will receive a notification once your file is complete and ready for your review. You will receive your document with Microsoft Word Track Changes and/or comments from your editor. We strongly advise you to check each edit in your document to ensure that you agree with the changes made by your editor. You can “accept” or “reject” edits using the Microsoft “review” options. Your editor may also add comments with suggestions or areas of clarity. You should consider the comments from your editor and adjust your manuscript as suggested. If you have any questions regarding the edits or comments, please contact us at customerservice@econtentpro.com , and a member of our team can provide additional clarity.
Can you help me increase or reduce the length of my document?
Your editor can make recommendations in increasing or decreasing the word count of your manuscript; however, it is your responsibility to ensure that the content of your manuscript maintains its integrity. Please indicate your request in the "Comments/Specific Instructions" field during the order submission process.
Can I contact my editor with questions after my order is complete?
If you have questions while you are reviewing your manuscript, please contact us at customerservice@econtentpro.com. A member of our team will contact your editor with your questions and respond back to you.
What happens if I am not satisfied with the edits on my manuscript?
We offer quality service, and all of our editors are subject to quality checks. If you are not satisfied with the edits, please contact us at customerservice@econtentpro.com within 48 hours of order completion and we will reevaluate your manuscript at no additional cost.
SCIENTIFIC EDITORIAL PACKAGE
Can I contact my editor directly?
Since our Scientific & Scholarly Evaluations are conducted on a double-anonymized basis, offering anonymity to both the client and the editor, their identity cannot be shared. If you have questions for the editors, please contact us at customerservice@econtentpro.com, and a member of our team will serve as a liaison between yourself and your editors.
How will my manuscript be returned to me?
The Scientific Editorial Package includes two independent pre-publications content reviews of your manuscript. When the content reviews are finished, you will receive an email notification containing a link to the completed evaluation forms (one completed revision form from each editor), a complimentary certificate of completion, and, if applicable, your manuscript in Microsoft Word (.docx) format with Track Changes and comments.
Is this review considered transferable or portable?
We cannot guarantee that a journal editor (or the publisher) will accept the review as part of the peer review process for their journal. It is advised that you consult the Editor-in-Chief of the journal directly once the review and editing has been completed.
What are your Scientific Editorial Package rates?
Our prices reflect the quality work being done by our team of experienced, highly professional content editors. At eContent Pro, our Scientific Editorial Package rates are competitively priced and based on the word count of your uploaded manuscript. Therefore, you will always pay for only what you need based on the length of your paper. Please refer to our Scientific Editorial Package page details for an exact rate.
Does the Scientific Editorial Package include English language copy editing & proofreading?
No. The Scientific Editorial Package includes two independent pre-peer reviews including constructive suggestions and feedback to improve organizational structure, major weaknesses, and much more. The Scientific Editorial Package does not include English language copy editing and proofreading.